Frequently Asked Questions
Everything you need to know before ordering.
What are the delivery times?+
Orders are delivered within 12 to 16 business days, regardless of destination.
Can I return an item?+
Yes, you have 14 days from receipt to return an item, provided it is unworn and in its original packaging.
What payment methods do you accept?+
We accept Visa, Mastercard, American Express, and Apple Pay, via Stripe.
How can I track my order?+
A tracking link is sent by email as soon as your order ships.
Do you offer international shipping?+
Yes, ORBIXNexaura ships to more than 30 countries worldwide.